Send a parcel with PostNL

PostNL is a Nederland company specialized in postal services.

Creation date : 1989
Slogan : : Morgen is vandaag
Head office : La Haye

Send a parcel with PostNL: National shipping

With PostNL Standard 1-30KG service

Home delivery within 24 hours (98% of the time) throughout the Netherlands.

Possibility of delivery to a relay point.

Features of shipping method:

• • 1 delivery attempt
  • Insurance optional.
  • Search times for national shipments range from 1 to 7 days.

Package features :

• • Maximum weight 30 KG
  • Maximum dimensions 100 x 70 x 58 cm (L X W X H)

Service presentation:

• • Next working day delivery
  • Delivery time between 12 and 18 hours

PostNL Standard 0.2-2KG

Service presentation:

• • Next working day delivery
  • Delivery time between 12 and 18 hours

PostNL letterboxed parcels 0.5-2KG

Service presentation:

• • Letterbox delivery in the Netherlands.
  • You can deliver these parcels to a drop-off point or post office.

Features of shipping method :

• • No follow-up - first scan only
  • Delivered to your letterbox
  • No search for these parcels

Package features :

• • Maximum weight 2 KG
  • Maximum dimensions 38.0 x 26.5 x 3.2 cm (L X W X H)

Send a parcel with PostNL Europe

Service presentation :

Delivery to private and business addresses in Europe. You can deliver these parcels to a drop-off point or post office.

Features of shipping method :

• • Signature on delivery included
  • Insured up to 50 euros
  • Ad-valorem insurance option up to €100,000
  • Search time for European shipments: more or less 45 days

Package features :

• • Maximum weight 30 KG

  • Maximum dimensions:100 x 70 x 58 cm (L X W X H)

Send a parcel worldwide with PostNL Globalpack

Service presentation :

Service overview: Home delivery outside Europe. You can hand these shipments over to a service point for delivery.

For a number of European countries or regions, you must also select Globalpack as your shipping method:

• • • Malta
    • Cyprus
    • Groenland
    • Andorre
    • Saint-Marin
    • The Vatican
    • Canary Islands
    • Gibraltar
    • Channel Islands Anglo-Norman (e.g. Guernsey, Jersey, etc.)
    • Faroe Islands

Features of shipping method :

• • Signature on delivery included
  • Insured up to 50 euros
  • Search time for European shipments: more or less 50 days

Package features :

• • Maximum weight 20 KG
  • Maximum dimensions 100 × 50 × 50 cm (L X W X H)
  • Maximum belt circumference 300 cm (2x height + 2x width + 1x longest side of package)

International packages tracked by PostNL

Service presentation :

PostNL International Packets is a flexible and affordable delivery option for users who regularly ship small packages up to the size of a shoebox (up to a maximum of 29 kg) to international destinations, and who have included the PostNL Packets service in their PostNL contract.

Packages are small, shoebox-sized parcels that differ from the usual parcels you may be familiar with. Unlike ordinary parcels, which are sent via the parcel shipping network, packages are sent via the international postal network.

Features of shipping method :

• • Fast, reliable service thanks to Express Mail service
  • Track&Trace information available
  • Not insured by default
  • Shipping to 46 major countries worldwide

Package features :

• • Maximum weight: 2kg

  • Maximum size: 90cm (length + width + height)

  • Maximum length: 60 cm

How is the cost of sending the package calculated?

The cost of sending a package depends on the departure and destination addresses as well as the options you will select with or without signature, for example. The best way to find out how much it will cost to ship a package is to register on MyFlyingBox and make a first expedition.

On our online interface you can calculate the price of the shipment according to the size, the weight of your package, the country of departure, destination etc.

How to protect your package against loss or damage?

As a professional shipper, your package benefits from a standard MyFlyingBox guarantee, of a maximum of €50 in the event of theft and loss. For articles or products with high added value, we advise you to take out additional Ad Valorem insurance which will allow you to insure your parcels up to €100,000. In the event of theft, loss or damage, compensation will be calculated on the basis of the value declared during your shipment.

Claims procedure for uninsured shipments

• • • Open a ticket in the incident manager on your online account by selecting the parcel number concerned
    • We will confirm the incident with the carrier.
    • Once we have received confirmation of the loss from the carrier, we will be able to validate the MyFlyingbox guarantee.
    • It will be necessary to provide us with the purchase and/or sale invoice including the full description of your goods to claim the guarantee which may go up to a maximum of €50.
    • Damage due to defective packaging is not allowed by the carriers and therefore the transport costs remain the responsibility of the customer.
    • In case of loss of the package, the shipping costs are always refunded.

It should be specified that the breakage or deterioration of your content is not covered by the MyFlyingBox guarantee.

Claims procedure for insured shipments

• • • Open a ticket in the incident manager on your online account by selecting the parcel number concerned
    • Wait for confirmation of incident and/or loss from the carrier to be validated by our services.
    • Upon receipt of confirmation of loss or damage from the carrier, we will require:
      • • A purchase and/or sales invoice including a full description of your merchandise
        • Photos of your product and of your product in its packaging prior to shipment will be required for all shipments over €4000. We will also reimburse shipping costs.
    • Once the file has been completed and validated, it will be sent to the insurance company, and you will receive your reimbursement within 15 days to 4 weeks, depending on the value.

Please download the documents required by the insurance company from the incident manager. For more information, please consult our article Subscribe to My Flying Box "Ad Valorem" insurance for more details.

All carriers have general conditions of carriage. If you deviate from these conditions, surcharges may be billed to your invoice at a later date. When you ship with a carrier, you automatically accept that carrier's General Terms and Conditions.