Send a parcel with Bpost

Bpost is the parcel branch of the Belgian Post and the main postal operator of parcels in Belgium. In 2021, Bpost transported more than 100 million parcels. Bpost is the professional partner for shipments of parcels weighing less than 30 kg from Belgium.

• 10,000 letter carriers to deliver your packages
• A trusted partner for users departing from Belgium
• Several delivery and return options
• Simplified international shipping

Creation date : 1992
Slogan : : Yes we care
Head office : Brussels

Available services

• Pack 24 pro
• Bpack World Business

Send a parcel to Belgium with Bpost

For shipments within Belgium, once the package has been deposited by the sender at the posting office, home delivery is 95% carried out in less than 24 hours between 12 noon and 6 p.m.

Features of shipping method:

Delivery to an address or to a Collection Point:

• • Your package must not weigh more than 30 kg
  • The longest side should not exceed 1.5m
  • The total size should not exceed 3m (1 x length + 2 x width + 2 x height)

Delivery to a parcel distributor:

• • Min. 14,5 x 11,2 cm
  • Max. 42,0 x 31,0 x 58,0 cm

On our MyFlyingBox platform you can access this delivery service. Create an account on MyFlyingBox for free and quickly and benefit from attractive carrier rates. You can ship your packages today. Registration is simple, immediate and free!

How to track your shipment?

• With the tracking number, the recipient can follow the parcel on the Bpost website
• The shipper can follow his shipment from his MyFlyingBox customer area, by clicking on the tab followed by the Bpost order.

How to file a complaint in the event of a damaged, lost or undelivered package?

I am the recipient

If you are the recipient of the package, you cannot lodge a complaint yourself. Fortunately, most of the shippers who ship on the My Flying Box platform have privileged customer service to report any anomalies that have arisen during delivery.

This customer service then contacts the Bpost sender to find suitable solutions. The recipient will be asked to keep the damaged product with the packaging and to take photos if necessary.

I am the sender

If you are the originator of the shipment of the package, your best bet is to contact customer service through the incident manager on the MyFlyingBox platform. You will be able to immediately provide the information and documents necessary for a better management of your file.

In the event of damage to a shipment, a dispute file should be opened within a maximum of 7 working days. Search times for national shipments are 1 to 7 days.

For any questions you can contact us by phone at +33 4 22 13 18 28 or send us an email at support@myflyingbox.com

Send a parcel with Bpost to France and Europe

Delivery to an address or to a Collection Point

• Your package must not weigh more than 30 kg
• The longest side should not exceed 1.5m
• The total size should not exceed 3m (1 x length + 2 x width + 2 x height).

Delivery to a parcel distributor:

• Min. 14,5 x 11,2 cm
• Max. 42,0 x 31,0 x 58,0 cm

How to properly prepare the package for export?

• Your address in case your package needs to be returned
• Recipient's address, Collection point or Parcel Distributor of your choice.
• Recipient's e-mail address (required if sending to a Parcel Distributor). In this way, we can take into account his preferences in terms of delivery.
• The dimensions and weight of your package.

Send a parcel outside Europe from Belgium with Bpost

For a package to a destination outside the European Union, in addition to the above information, you must also completely fill out the CN23 customs form and attach a copy:

On the CN23 must appear:

• • The shipper
  • The receiver
  • The HS tariff code (GS code): Under the distribution rules agreed worldwide, goods receive, according to the Harmonized System (HS), a commodity code. Consult the website of the SPF Finances.
  • Country of origin
  • Shipment details
  • Always enclose the invoice or the pro forma in duplicate.
  • For shipments with a commercial value greater than € 1,000, also attach a Single Administrative Document.

Features of shipping method

The longest side of your package must not exceed 1.5m in length. And if you add up the dimensions, they should not be more than 3m (1 x length + 2 x width + 2 x height).

Observe these rules which apply to packages:

• • The package weighs a maximum of 30 kg;
  • The longest side measures a maximum of 60 cm;
  • All dimensions together are a maximum of 90 cm;
  • In the case of a roll: maximum 60 cm long and 20 cm in diameter.

How is the cost of sending the package calculated?

The cost of sending a package depends on the departure and destination addresses as well as the options you will select with or without signature, for example. The best way to find out how much it will cost to ship a package is to register on MyFlyingBox and make a first expedition.

On our online interface you can calculate the price of the shipment according to the size, the weight of your package, the country of departure, destination etc.

How to protect your package against loss or damage?

As a professional shipper, your package benefits from a standard MyFlyingBox guarantee, of a maximum of €50 in the event of theft and loss. For articles or products with high added value, we advise you to take out additional Ad Valorem insurance which will allow you to insure your parcels up to €100,000. In the event of theft, loss or damage, compensation will be calculated on the basis of the value declared during your shipment.

Claims procedure for uninsured shipments

• • • Open a ticket in the incident manager on your online account by selecting the parcel number concerned
    • We will confirm the incident with the carrier.
    • Once we have received confirmation of the loss from the carrier, we will be able to validate the MyFlyingbox guarantee.
    • It will be necessary to provide us with the purchase and/or sale invoice including the full description of your goods to claim the guarantee which may go up to a maximum of €50.
    • Damage due to defective packaging is not allowed by the carriers and therefore the transport costs remain the responsibility of the customer.
    • In case of loss of the package, the shipping costs are always refunded.

It should be specified that the breakage or deterioration of your content is not covered by the MyFlyingBox guarantee.

Claims procedure for insured shipments

• • • Open a ticket in the incident manager on your online account by selecting the parcel number concerned
    • Wait for confirmation of incident and/or loss from the carrier to be validated by our services.
    • Upon receipt of confirmation of loss or damage from the carrier, we will require:
      • • A purchase and/or sales invoice including a full description of your merchandise
        • Photos of your product and of your product in its packaging prior to shipment will be required for all shipments over €4000. We will also reimburse shipping costs.
    • Once the file has been completed and validated, it will be sent to the insurance company, and you will receive your reimbursement within 15 days to 4 weeks, depending on the value.

Please download the documents required by the insurance company from the incident manager. For more information, please consult our article Subscribe to My Flying Box "Ad Valorem" insurance for more details.

All carriers have general conditions of carriage. If you deviate from these conditions, surcharges may be billed to your invoice at a later date. When you ship with a carrier, you automatically accept that carrier's General Terms and Conditions.